• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Negotiate reasonable payment options
• Maintain accurate records about the customer payment status
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary

Working tool

• Personal computer, stationary, and telephone


• Minimum Diploma
• Experience as Desk Collection Staff
• Experience in working with targets and tight deadlines
• Must be proficient working within a team, as well as independently
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence
• Polite and sensitive towards people while also remaining committed to their purpose and persistent